Return Policy

At cattoysoutlet.com, our goal is to ensure you and your feline friend are completely satisfied with your purchase. We understand that sometimes a toy might not be the right fit, or an item may not meet your expectations. This policy outlines the process for returns and refunds to make the experience as straightforward as possible.

Eligibility for Returns

You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must meet the following criteria:

• Unused and Unworn: The item must be in the same condition that you received it. It should not show signs of use, damage, or excessive wear.
• Original Packaging: The product must be in its original packaging with all tags and accessories included.
• Proof of Purchase: You will need to provide your order number or receipt as proof of purchase.

To start a return, please contact our customer support team. If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Non-Returnable Items

Certain types of items cannot be returned for health, safety, and legal reasons. Please review the list below before initiating a return request.

• Prescription Medications: Due to federal regulations, we cannot accept returns on any prescription medications. The only exception to this rule is in the event of a product recall.
• Final Sale Items: Goods marked as final sale or purchased during a clearance event are not eligible for return.
• Gift Cards: Gift cards are non-returnable.
• Hazardous Materials: Perishable goods, flammable liquids, or gases are not returnable.
• Personal Care: Customized products or personal care items (such as grooming supplies) that have been opened or used.

If you received the wrong item, or if your item arrives damaged or defective, please inspect your order immediately upon delivery. Contact us within 24 hours of receiving your order so we can resolve the issue promptly.

Refunds and Exchanges

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, the refund will be processed automatically to your original method of payment. Please keep in mind that it may take a few business days for your bank or credit card company to process and post the refund to your account.

Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund, please contact us.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product (e.g., a different size or color), please contact us, and we will guide you through the process.

Damaged or Incorrect Items

We take great care in packaging our products, but errors can occasionally occur. If you believe you have received the wrong item or if the product arrived damaged, please contact us immediately.

• Timeframe: You must report damaged or incorrect items within 24 hours of delivery.
• Evidence: Please provide photos of the damaged item and the packaging if possible.
• Resolution: Once the issue is verified, we will arrange for a replacement to be sent to you or process a full refund, depending on your preference and product availability.

Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you will receive a store credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the original purchaser, and they will be notified of the return.

Restocking Fees

Please be aware that a restocking fee may apply to certain returns. Depending on the item and its condition, a fee of up to 15% may be deducted from your total refund amount. This fee helps cover the cost of processing the return and restocking the inventory.

Contacting Us

If you have any questions regarding our return policy, the status of your refund, or need assistance with a return request, please do not hesitate to contact our customer support team through the contact form on our website. We are here to help you and your cat find the perfect solution.